You purchased your product and would like to return it because...
You have changed your mind
The product is faulty or damaged
Comedic operates a 'no-quibbles' guarantee and will replace in full any damaged or faulty equipment providing the return meets with our T&C's stated below.
Notification should be received of the problem within 30 days of receipt. Contact our Returns Team at: firstname.lastname@example.org or on: 0208 646 6884.
If the return is due to an error made by Comedic, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge.
We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.
----- Comedic Ltd of Unit B 32/A, Eveline Road, Mitcham, Surrey, CR4 3LE------
Delivery prices for orders within the UK are charged by the weight and value of the order. Prices also vary due to international destination of the order. We ensure that all orders placed are delivered to customer in the UK within 2 working days, depending on stock availability and destination. All UK orders are sent via our courier service A to Z and Interlink. In certain cases we may use Royal Mail Special Delivery for locations such as N.Ireland, the Scottish Highlands, and areas which are more easily accessible using the Postal service. Small International orders are also sent using Royal Mail services such as AirSure or International Signed for. Customers who prefer to have their goods delivered by Royal Mail must inform us of their request before the goods are packaged and dispatched, as all online orders are sent via our Couriers unless to areas as stated above. For orders that are to be sent via Royal Mail at the customers request, need to be placed by 2:00pm for the same day dispatch. The order deadlinefor the same day dispatch via our Courier service is 2:30pm.
Orders should be received the next working day if order deadlines have been met by the customer. We must allow up to 4 days for delivery to allow for weekends, bank holidays and re-arrangement of deliveries for customers who are not home to accept their initial delivery.
Deliveries made by Royal Mail Special Delivery will be made before 1pm weekdays. Deliveries by APC and Interlink will be between 9 & 5pm on the day of delivery.
Terms & Conditions of Sale
All returned goods must be in saleable condition and the hair products must not have been used or handled, example; packets opened, brushed, worn, labels removed etc, for health and hygiene reasons. Hair returned for refund or exchange must not have been removed from the cardboard for hygiene purposes. Unwanted hair removed off the inlay card will not be refunded or exchanged under any circumstances for hygiene reasons and the product will be returned to the customer. All returned items must be in original packaging.